Frequently Asked Questions

Everything you need to know about shopping at Bob Jane T-Marts Fashion.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within Australia. Express shipping options are available at checkout for delivery within 1-2 business days.

What is your return policy for apparel?

We offer a 30-day return policy on all unworn items with original tags attached. Please note that for hygiene reasons, earrings and undergarments cannot be returned unless faulty.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips to compare against our specific garment measurements for the best fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' services including Afterpay and Zip.

Can I track my order once it has been shipped?

Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.

Are your clothing materials sustainably sourced?

We are committed to ethical fashion. A growing percentage of our collection is made from organic cotton and recycled polyester, as indicated in the product descriptions.